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At Malwale, we have made it our mission to give you a wide collection of the best in everything at unbelievable prices! We want to make your buying a fabulous experience and we are committed to doing everything possible to do so! If you do not like a product, we will be glad to accept it back within 10 days of delivery– unused and in its original packing. You can initiate a return by:
* Calling our customer no. +91 9887886011 (9 AM – 9 PM) OR
* Emailing us at firstname.lastname@example.org
Conditions for cancellation
Cancellations on categories (other than Flowers, Handicrafts Giftables, Furniture) are allowed only till the item is shipped from our warehouse. Please contact our customer care to assist with you the same.
No cancellations are allowed on furniture categories once the order is placed. In case of any exception, at the sole discretion of Malwale, two-way shipping charges will be borne by the customer.
In case of cancellations, no refund will be made for Part Payment orders that contain products from all categories; the advance amount will be forfeited as cancellation charges.
Returns for Categories other than Flowers, Cakes, Perishable Giftables will be accepted only for Damaged/ Defective products. Refund will be provided only in case replacement for the same product is not available.
Please notify us of receipt of a Damaged/ Defective product maximum within 48 hours of delivery
Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process)
Products/ Items should be UNUSED
Products should be returned in their original packaging along with the original price tags, labels, and invoices
It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit
Any products damaged post delivery to the customer, shall not be accepted for return
Conditions for return:
Refunds will be processed within 7 business days* of receipt of the product by Malwale, provided goods are received in acceptable condition, as dispatched from our warehouse. Refund method will be based on the mode of order payment, as follows-
Orders paid for through credit/ debit card will be refunded back to the credit/ debit card
Orders paid for through net banking accounts will be credited back to the bank account
Orders paid for through Malwale Gift Certificates/ Vouchers will be refunded in form of a fresh Gift Certificate/ Voucher of the same value
Orders paid for through other modes of payment will be refunded either through an account payee cheque in the customer’s name (as given in “billing name” at time of purchase), or an online transfer via NEFT to customer’s bank account
* Please follow up with your respective bank/ card issuer post completion of refunds process by Malwale, to check on reflection of funds in your account. In case of cheque refunds, additional time may be required to ship the cheque to the customer.
Certain instances in which returns cannot be accepted
Product is damaged due to misuse
The product being incidentally damaged due to non-reporting of an instance of the previous malfunctioning
Any sort of damage or defect which is not warranted by the manufacturer
Any product which is not returned with all the original packaging and all the accessories inclusive of box & packaging from manufacturer’s side, if any, and each and every item originally included with the product(s) delivered.